March 7, 2014

My toner cartridge is leaking… but the cartridge may not be the cause.

I get this question frequently from owners of Lexmark T series printers. (T620, T630, T640 and T650 series – all types.) The most common problem with a leaking cartridge is the waste bin of the cartridge has become full and will begin to dribble out onto the paper and all over the inside of the printer.

Let’s take a quick look at the printing process. Here is a simple explanation on laser printing. Open up your printer and pull out the toner cartridge and look in the top for the charge roller and the bottom for the transfer roller. Basically the toner is moved from the “hopper” to the drum and then to the paper.
We can break the printing process down into 4 steps: Charge, exposure, transfer & cleaning.
First there is the charge. In this step the drum is electrostatically ‘erased’

by the charge roller while it rides right on the drum. Once it’s fully erased it can be exposed.

The drum is exposed by the laser beam drawing an image on the drum.
Quite simply, wherever the laser hits the drum, toner is attracted to that spot. The drum continues to revolve as it’s passed close to the paper.

Once near the paper, the third step occurs: transfer. Toner is transferred from the drum to the paper. The transfer roller sits under the paper with a strong opposing electrical charge and pulls the toner from the drum and onto the paper. The drum continues its revolution and is cleaned internally by a wiper and any excess toner is wiped off and deposited into the waste bin.

Now, here is where the problem occurs. When the transfer roller gets worn out, less toner makes its way on to the paper and toner left on the drum is cleaned off. The result is that more toner is going into the waste bin during the cleaning wipe.

Phone Support Hub offers support in various areas whether it is hp customer support, technical support, hp software support, hp laptop support, hp computer support or any other. Team of PhoneSupportHub offers all such support because they have a very strong team of experienced technicians who knows that how to deal with hp troubleshooting.

March 5, 2014

Pictures so clear they’re real life – A HP Color LaserJet Pro Review

On a CNet Top 5 “Outdated technology” episode, earlier this year, the broadcaster stated that on his top 5 list of soon-to-be-outdated technology, the home printer will become a thing of the past. Currently a staple for any home office, the home printer is a product that I don’t see as a thing of the past, but an industry that is still advancing. Controlled by very few manufacturers, printers, scanners and fax machines haven’t changed much over the years. One of the greatest improvements though is the fact that they have become all-in-one machines, freeing up some desk space.

Being a current HP printer owner, I have come to enjoy HP’s all-in-one machine products. Before my current HP PhotoSmart C7280 printer I had various office machines, such as three printers for different rooms, one fax, and one scanner. Now, with the PhotoSmart being an all-in-one machine, that is also WiFi enabled, much of my office space has been freed up. However, my current HP printer is getting old and with new technology available it may be time for an upgrade. Today I will be reviewing a new HP printer, the HP Color LaserJet Pro M177FW All-In-One, which was generously provided by HP. Throughout my review I will be covering: the unboxing, build quality, features and specifications, then my overall thoughts of the M177FW.

Surrounded by a hard close-type Styrofoam, the printer is well packaged to protect your brand new unit in shipment. With every language they could fit on-to the retail box, the M177FW’s box provides some helpful knowledge on what this device is capable of.

Once you and a friend have lifted the 35 pound printer out of the box, you’ll find a power cable and some user documentation. Conveniently, HP designed the printer to work with many minimalistic software; after a WiFi connection is established and drivers are installed on your PC, you’re ready to go. I will say that the user documentation was of little help. Configuring the printer did seem a little challenging but after a little bit of research, the device worked like a charm.

Build Quality

A “well done” goes to HP for the build quality of the M177FW. Finding a home for the machine may seem a little challenging given its dimensions of 8.5 x 14 inches and 35 pound weight.

Available in a matblack appearance, the machine looks prestigious in a home office. A surprising design was the included touch panel found on the front of the printer. Acting as the menu input for the printer, the touch panel, shown in figure 2, is unique and offers you the opportunity to change printer settings, dial faxes, make copies, etc. The touch panel has the option of printing things like news articles, weather updates, custom kids’ games, coloring books, and sports updates.

Although I am pleased to see that HP included the touch panel on the printer, it could use some improvement. The touch display can become frustrating as it doesn’t always recognize your touch inputs and you will have to press harder then you typically would for smartphones. for example, to understand your input. There were also times when using the apps where I had the option to click either Cancel or OK, the OK button just wouldn’t work.

Being an all-in-one printer, HP has once again done an excellent job of keeping the unit compact. Similar to how my current HP printer is designed, the top section is used for the fax machine and scanner and the base of the machine is the printing section. Something I noticed is that the M177FW is very similar to some business HP printers I work with. They are very well-built machines where paper jams are quite easy to clear.

To wrap up the build quality section, we have the ink cartridges for the printer. Running a little tad on the expensive side,HP sells the cartridges at $57.99 per color cartridge (there are four colors) and $54.99 per a black cartridge. The cost to restock all of your cartridges will equal the cost of what you paid for the printer; in my opinion this is quite expensive for a printer that is already costing you $300. As each cartridge can print approximately 1,000 pages, the ink cost is .25 cents per page. Another thing to remember is that there don’t seem to be any replacement OEM cartridges for a lower cost.

Features and Specifications

This printer shines with the quality of the images it produces, although I found the printing to be quite slow, even for a simple six page Word document. I decided to print identical full size paper images using my current HP printer and the M177FW. Colors, depth, and quality of the M177FW images were outstanding compared to my current HP Inkjet machine; ideal for someone who is looking to print photos at home.

As the main features lie within the printing section, the scanner and fax machine are fairly minimalistic in terms of their features.One useful option while printing is that users can print on both sides of the page as well as scan both sides of a page in one go.

Being a WiFi enabled machine there is the option to print from your smartphone. Compatible with Apple’s AirPrint and HP ePrint for Android, printing from your smartphone could never be easier. This feature doesn’t stop there though; you can print documents or pictures when you’re not at home, by simply emailing the printer. It will then download and print the document, so that it is ready for you to when you get back.

PhoneSupportHub offers support in various areas whether it is hp customer support, technical support, hp software support, hp laptop support, hp computer support or any other. Team of PhoneSupportHub offers all such HP Printers support because they have a very strong team of experienced technicians who knows that how to deal with hp troubleshooting.

Phone Support Hub is committed to bringing you the best support services and we strive to give the best technical support. We do not feel satisfied till you do not get 100% satisfied.

March 4, 2014

Powerful, Light, and Versatile – A HP Elitebook 820 Notebook Review

Chances are that you have either read or heard that technology is moving to the mobile market and that tablets and smartphones are the next big thing. That may not be wrong as mobile devices are easier and more functional than desktop PCs or laptops, but it’s hard to predict the future of technology. Remember that only ten years ago the smartphone concept was just beginning.

So if the world moves to mobile devices, what’s left for the people who require a physical keyboard and a powerful machine that is still portable? Along comes HP’s new, powerful, light, and versatile business notebook. Designed to be used in a business environment, the notebook offers a load of useful features; from helping users be more efficient as well as offering easier IT maintenance. HP kindly provided me with an Elitebook 820 to try. My Elitebook 820 review will cover all aspects of the notebook including the unboxing, usage and design, features and specifications, then finally my overall thoughts.

February 28, 2014

Norton and Google Pack Installation Instructions

Step 1 – The Download Button is displayed on the Homepage or Click Below to go directly to the Google Pack Download Page.

Download Button is displayed on the homepage below the “Download from Google”: here

Step 2 – Arrive at the Google Pack Website and select desired Software. Norton Security Scan may not appear depending on country location (Avast may appear instead). Just in case, there is a backup second mirror for Norton Security Scan below.
  • Simply, select the software you want to download. Above is our  recommended configuration. 
  • Note: Norton Security Scan may not be displayed. We have provided an alternative download HERE.
Step 3 – Read the Terms and Conditions and Verify Selected Software.
  • Note: Norton Security Scan may not be displayed. We have provided an alternative download.

It’s easy to install Google Pack and Norton Security Scan. Google Pack initially comes in a small initial download installer. This file is approximately 500 kilobytes in size. Once the setup file is downloaded, the installer automatically starts to download all the software that was chosen on the download page. This means that one doesn’t have to wait around until all of the downloads are finished. The installer will also automatically install the chosen programs. PC Tools Spyware doctor and Norton Security Scan will start and boot with the system upon subsequent reboots. All other programs can be easily found by pushing start then navigating to the programs folder and select the desired software.

Step 4 – Simply Download and Click Run.
  • Follow the instructions above by clicking Run Twice.

PC Tools and Avast may need to do an initial update. Unfortunately, the update can be kind of large so be prepared for at least a short wait. The PC Tools definition update takes approximately 100 megabytes after the first install. Avast is slightly more conservative at approximately 20 megabytes. Once the update is complete I recommend heading to the settings menu. Not all protections are active immediately. One should select that the resident shield checks “files and process” also make sure that the cloud scanning is also active. Norton Security Scan doesn’t need any configuration and should be able to scan with Insight protection upon the first start of the program.

Step 5 – The software will automatically install. The antivirus will start protecting one’s system immediately after the installation!
  • Software will install automatically. Simply click Run to run the program.

In addition to great antivirus protection, Google Pack also includes a lot of handy tools after the installation. They include Google Earth which lets one navigate to any spot in the world and even view a Street View of a lot of locations. Also included is Google Toolbar which in its self makes the web safer. The toolbar has special phishing protections built-in to make sure one isn’t visiting a malware site. Also included is Immunet an open source antivirus. This program can be installed alongside the two other mentioned security programs. Immunet is a cloud antivirus that connects to a network of over 1,000,000 active users. When a malicious file is detected, all of the users on the cloud are alerted and their definitions are updated. This ensures excellent protection against zero day threats.

Now get ready to use these awesome programs. To return to the homepage and download Free Norton Antivirus and Spyware Doctor 

please click here.

February 26, 2014

Ikarus Virus Utilities Review

Ikarus is relatively new and is widely used in Austria. The program has a real time shield that is VB100 and PC Security Labs certified. The engine also protects against spyware and is even used by Emsisoft A2 in their software. There has been extensive testing in which users credit the antivirus with having excellent detection rates. However, some users’ state that the program has higher resource usage (evident in tests). The program offers several different scanning options, scheduling, and frequent updates.

Download Ikarus Virus Utilities Free Directly

The installation of Ikarus Virus Utilities went well. The setup file is a tiny 15.5 megabytes in size. The only problem is that by default the installation is significantly outdated (late 2009) and required a time consuming update (the program folder increased to approximately 175 megabytes and the update took about 25 minutes to download with a broadband connection). The installer detects conflicting security software via registry entries. However, some of the software detected was actually uninstalled months ago. After the installation, the program immediately launched.

Ikarus Virus Utilities offers four different scanning settings, the entire computer, fast system, system partition, and a removable media scan.  The unique thing is that the program displays an approximate time to completion for each scan.  For the fast scan, Ikarus stated that it would take approximately 10 minutes to complete and it actually turned out to be relatively accurate.  The program scans at a brisk 8 to 10 megabytes per second which is faster than the average free antivirus.  The scanner didn’t detect any viruses on the test system and scanned an impressive 89,948 files.  It seems that the scanner automatically goes into a background mode once the scan is minimized.  I detected a slight slow down on the test system when a folder with a large amount of files was opened.  In addition to the pre defined profiles, one can create scan profiles that can include a wide range of folders and start at a specific time period.

Ikarus Virus Utilities is generally a pretty barebones antivirus and includes a only a handful of features.  There is email scanning but it only seems to support Outlook.  One can customize where the scan report is placed within the email and if attachments are scanned.  There is a quarantine which offers a few unique options in addition to a simple restore and delete functionality like most free antivirus.  One can temporary unblock a quarantined item which allows it to function until the next reboot.  There is also the option to save a backup of the file(s) and delete the original virus.  Settings are kind of sparce, there is the option to configure a dial up connection, create file and folder exclusions, restore the default settings, and unfortunately not much else.  However, it’s nice that there are 12 languages supported from Chinese to Turkish.

The resource usage of Ikarus Virus Utilities is mediocre.  While idle, the GuardX service used approximately 102 megabytes and the tray icon, 4 megabytes.  Thankfully, during scanning, the memory usage only increased by about 5 megabytes and used about 5 to 10 percent CPU power.

I would like to see a few improvements in future versions, including the ability to pause a virus scan, interface improvements (I sometimes had difficulty canceling a scan), more settings to modify the scanner, and better logging formats.

February 19, 2014

AVZ Antiviral Toolkit Review by Kaspersky

AVZ Antiviral Toolkit is an advanced malware removal tool that is sponsored by Kaspersky. The program can detect and remove all forms of malware including viruses, adware, spyware, hack tools, and riskware quickly. The main purpose is to give the user the capability to find obscure malware and remove it. While the interface may not be the prettiest, the software has an update utility (definitions released as recently as March 31) and 288,197 signatures. AVZ also uses advanced heuristics to check for suspicious services and TCP stack entries. Surprisingly, the program even includes a real time shield.
Download AVZ Antiviral Toolkit for free directly

The installation of AVZ was simple. The download size was only 5.88 megabytes and comes in a zip file. When extracted the program uses approximately 6.5 megabytes of hard drive space and doesn’t need to be installed; simply run the main executable. Given the functionality, it’s clearly a tightly coded program when compared to the standard free antivirus. I updated the program after the install (a ridiculously small 800 kilobytes in size) via the File menu, Database update option.

AVZ Antiviral Toolkit has several scanning and removal options. For each of the detectable malicious items listed above, one can have it remove, report, or ask the user. The scanner also looks at running processes, heuristic system check, and can also search for vulnerabilities. As far as automatic removal goes, I would precede with caution given that the program inherently has false positives because of its heuristic system. To just scan active processes (essentially a quick scan) do not select a drive and click start. This scan finished within in about 1 minute and scanned 300 items. I then tested out a scan of the local C drive. The scanner is unfortunately kind of slow and accesses the hard drive at about 4 megabyte per second. This is slower than the benchmark free antivirus and also Kaspersky’s own scanners (4 times slower). However, scanning is really quite in-depth. The scanner looks at suspicious open ports (an IDS system), detects suspicious keyboard hooks (keyloggers), attempts to detect rootkits via API hooks, scans for suspicious system drivers, analyzes the Winsock stack, checks for dangerous services (found Remote registry and remote desktop services enabled), verifies if disk autoruns are enabled, checks for administrative shares, whether anonymous access is enabled and more. The heuristic sensitivity can also be modified via a convenient slider. AVZ Antiviral Toolkit didn’t detect any specific malware on the system but highlighted risky areas. One will have to a do a bit of digging through the log file to find what was detected. There is also the option to run the standard or user created scripts to automate scans etc.

The real treats of the program are the tools which number about 50. A neat feature is the disk inspector in which one can take a previously scanned log and run a comparison of the system at a later date to show which files were modified. The system analysis area is like HijackThis on steroids and outputs a handy html report with tons of system information. The system restore option can reset all critical areas of Windows including unlocking the registry editor to repairing DNS. The services and drivers manager can do an analysis via the registry to enumerate all known entries (great for finding rootkits). There is an IE extensions manager, printing system extensions, protocols and handlers, and windows explorer extensions manger etc. Basically, if one has malware AVZ Antiviral Toolkit can help one find it and is the most advanced I have seen.

Resource usage is on par with most on demand scanners. The program uses approximately 72 megabytes of RAM and about 12 percent CPU power.

The technology in AVZ is excellent but the interface has problems. If the publisher could package this program in a new interface, it would be great.

February 18, 2014

Installing the ITU in the Lexmark C770 C772 C780 C782 X772e X780e MFP

Instructions on how to install the Image Transfer Unit, (ITU) kit.

83 ITU Maintenance is displayed at each 120,000 copies when
the ITU Assembly needs to be replaced to maintain the print quality
and reliability of the printer. There are two assemblies, ITU assembly
and Second Transfer Roll, in a maintenance kit.
Both should be replaced at the same time.
Maintenance warning
in the Lexmark C770 and C780 series printers.

Order all your Lexmark printers, parts and supplies online.

This covers parts 40×0343, 40×1826, 40×1788, 40×0343, 40×1738

February 17, 2014

ZenOK 2012 Review Free

ZenOK has recently released their 2012 version. While a couple of websites report only a few minor changes in the new version, I found some additional ones. The updated program now includes a new installer, security toolbar, tutorial wizard, excellent resource usage, automatic updates, and a slightly modified GUI. Also, according to Wilders Security Forum, the latest version uses a form of the Bitdefender scanning engine. So one can expect good virus detection capability.

Download ZenOK 2012 Free

The installation of ZenOK 2012 went well. The download was 44.4 megabytes in size and started immediately on the Windows 7 test system. The setup file now automatically detects potentially conflicting security software and offers the capability to remove it (detected Panda Secure Vault). However, the publisher has also added an option to continue without uninstalling the detected software (handy and not included on most of the free antivirus tested). The installer then prompted for a required restart. After this was completed, the program displayed a new helpful tutorial outlining how the program works. The program also starts an initial scan and automatically updates. Finally, the program prompted to automatically backup important files.

Unfortunately, ZenOK 2012 only offers one scanning option in addition to the real-time shield. The “antivirus full scan”, scans at approximately 10 megabytes per second which is faster than the average antivirus. The scanner also reported that it was scanning at an average of 160 files per second which is a two fold increase from the previous 2011 version. The scanner detected one potential threat item located at C:\Boot\BCD which was labeled as “file locked” . While this is a false positive, it’s nice that the program brought this file to attention. However, one problem with the antivirus system in general is that all services can be stopped via task manager. This could make it relatively easy for a virus to disable the antivirus.

In addition, to the scanner ZenOK 2012 has full cloud backup system installed. I think more free antivirus need this type of feature because most viruses are detected after they have already wrecked havoc on a machine. With the option to backup files, important files are protected on ZenOK’s servers and cannot be accessed by a virus. If a virus corrupts a file, simply download an uninfected copy from the cloud. Some additional features allow one to snooze the real time shield for a predefined time and also a full quarantine.
Resource usage is now one of ZenOK 2012 strong points. The program uses about 2 megabytes of RAM while idle (still actively scanning). During a full system scan, the program uses approximately 30 megabytes of RAM and about 6 to 10 percent CPU power. These numbers are well below the benchmark free antivirus.

Some things that could be improved are the antivirus self defense and more configurable settings. I also noticed that the scanner paused by itself at times but, I couldn’t reproduce it more than once. The program could also have support for more languages and have slightly faster scanning when opening new explorer windows.

February 13, 2014

Brigade Antivirus 2011 Review

Brigade is a relatively new antivirus that is based in Indonesia. Some of the main features of the program are how lightweight it runs, USB flash drive scanning capability, a fairly extensive virus database of over 6,000 items, a USB flash drive guard, and Windows 7 support. Even though the interface may be slightly lacking in the appearance department, it’s nice that it includes more features than the average free antivirus.

Brigade Antivirus Download

The installation of Brigade Antivirus 2011 was straightforward. The program download was only 2.8 megabytes in size and came inside of a .rar file. Amazingly, the setup only required a total of 11 megabytes which makes it one of the smallest around. After the setup was finished the program quickly started. Unfortunately, there is no option to auto update the antivirus from the free version. One will have to upgrade to the Pro version for this capability.

Brigade 2011 offers three scanning modes, the scan all drives, scan USB flash disks, and the custom scan option. The surprising thing is that the scanner is fast and indicative of a well designed engine. The program scans at approximately 5 megabytes per second and about 10 files every second. If one’s curious as to what exactly Brigade 2011 is scanning for simply head over to the check database option. There the publisher has painfully classified each of the virus detected in addition to whether they are Trojan horses, backdoors, adware or viruses. Briefly looking through the list I found conficker, sality, and other up to date virus definitions. Brigade detected four viruses on the test system. They appeared to be false positive shortcuts which were identified as harmful.


In addition, to virus scanning, Brigade 2011 offers a real time shield and also a heuristic protection known as sniper. There is a quarantine, but the detected virus never made it inside. The toolkit 1.0 allows one disable the windows firewall and show hidden files. There is also a ping utility to check network connectivity. Unfortunately, some of the English translations aren’t exactly accurate.

Resource usage is excellent with Bridge antivirus. The program uses approximately 15 megabytes of RAM and about 11 percent CPU power when scanning. When idle, the CPU usage returns to zero and the program utilizes the same about of memory.

February 12, 2014

YouTube – Lexmark T520 T522 Fuser Maintenance Kit Replacement

Order the the T520 and T522 fuser maintenance kit 99A2423 or 99A2420 here.

Lexmark Wireless Printer installation support: There is always a need to know the settings of your network wireless security before you begin the wireless installation. You should know the terms SSID, WEP, WPA etc to install lexmark wireless printer. If all this sounds highly technical, Printer Support expert can help you sort it without you understanding the terms. We recommend that you install Lexmark printer under the supervision of an authorized Lexmark technical support expert.

PhoneSupportHub troubleshoot Lexmark experts are available 24×7 at the lexmark support number: 1-855-708-2203 Apart from PhoneSupportHub lexmark contact number we are also available at