DVD Drive not Detected? – Now, here is the Solution!

August 25, 2014

One ends up seeing that the DVD drive is not being detected in the windows explorer tab during numerous instances. There may be several reasons behind this problem. PhoneSupportHub.com provides technical support services regarding such problems. One can get to the root of this problem by going through the following steps.

DVD drive shows yellow exclamation mark in device manager

When DVD drive is not listed in the windows explorer or file manager of windows, open device manager to see a yellow exclamation mark alongside the device icon. On opening the Properties dialog box of the device, an error message can be seen in the Device Status tab.

Open device manager

Open device manager

Such error messages indicate one or more of the following:

  • DVD drive hardware device is unable to start, as its configuration information is either damaged or incomplete.

  • Windows cannot load the driver that are required to run the DVD drive and that is making the DVD drive not working properly.

  • When a service that is required to run the device is disabled and another alternate service is running it, the DVD drive fails to detect.

  • When the device driver is missing or has been corrupted, the DVD drive is not detected.

  • When the device driver is loaded but the hardware is not found.

    Windows cannot load device driver

    Windows cannot load device driver

    These issues generally crop up when windows operating system is upgraded or a DVD recording program is installed or uninstalled. In addition, these problems crop up on uninstalling Microsoft Digital Image as well.

    Now, here are a few ways in which this problem can be solved:

    Use of Hardware and Devices trouble-shooter:

    Press Windows logo key + R to open the Run dialog box. In the dialog box, type control to open the control panel. In the control panel search box, type troubleshooter. After that, open troubleshooting option. Select Hardware and Sound and then configure a device.

    Hardware and Devices troubleshooter

    Hardware and Devices troubleshooter

    Use of DVD Fix it troubleshooter:

    DVD Fix it troubleshooter’ automatically solves all problems related to DVD drives. Open it, click Run Now and follow all the given instructions.

    Manual fixing of corrupted registry entries:

    Open the Run dialog box and type regedit in it. Click Allow, when prompted for permission.

    The following registry key has to be located in the navigation pane and then selected:


    Click UpperFilters, select edit and delete. Then, exit the registry editor and restart windows.

    Reinstall or update the device driver:

    In order to update the device driver, go to the company website of your DVD drive manufacturer and follow the given installation instructions.

    When reinstalling the driver, follow these steps:

    • Open Run dialog box by pressing Windows+R

    • Devmgmt.msc should be typed in the Run box. When prompted for permission, click Allow

    • After Device Manager is opened, expand DVD-ROM drives, right click it and select Uninstall

    • Click OK when asked for confirmation

    • Now, restart the computer. When the computer restarts, the device drivers for DVD drive will be automatically installed