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You register with PhoneSupportHub, for the product support that you may have opted for. We are authorized to charge your credit card for a onetime fee as quoted in our Website according to the plan you choose. The payment process is via a secure payment gateway, which is mandatory for the customer to fill as guided to complete the process.
All your personal files and folders are required to be closed, before our expert can take remote access of your computer. Your presence is required throughout the time our expert is troubleshooting your computer. Prior information has to be given in case you need to step away, so that the expert can stop working till you return back. Remote access can be disconnected after all your issues are resolved.
A restore point is created by the technical expert as an extra precautionary measure, so that if in case the computer fails to work during the process of diagnosis then the restore point can be used as a means to get things back to the normal state.
A backup of registry is taken by the technical expert as a precaution, so if there is a loss in configuration information while changing registry to fix the issues, the registry backup can be used to get things back to normalcy.
You have to give permission to our technical expert to delete cookies, browsing history, junk files, and temporary Internet files so as to optimize your browser, but this may result in loss of saved passwords, favorites, and previously visited sites.
A disk cleanup tool that searches your disk for files that can be safely deleted will be put to use by the technical expert. It deletes temporary files, downloaded program files such as Java applets and ActiveX controls, and empties recycle bin. This results in increase of disk space, thereby enhancing the disk speed and performance.
The unnecessary computer start-up programs that run in the background, consume computer memory and slow down computer speed will be removed by the technical expert. With this, the computer responds quickly and saves memory.
For the changes to take effect you have to allow our technical expert to restart your computer. You need to relax till that time, and our expert will get back to you to continue the troubleshooting session.
During slow internet you are advised to be patient as the troubleshooting time increases. So, if you are using a USB Internet/ dialup or satellite instead of regular broadband for remote access it may take more time to fix issues.